Our Service Guarantee
Know the price before we start. Know when we will arrive. Know the work is backed for life. That is the guarantee behind every job we do.
199 Google reviews
- 5.0 on GoogleRead our 199 Google reviews
- Lifetime labour warrantyOn our workmanship
- Open 24/7Same rate after hours
- $50 off your first servicePensioner and veterans discounts
Promises We Make, Not Just Words
When you book Simms Plumbing & Air Conditioning, you know the price before we start, you know when we will arrive, and you know the work is backed once it is done. These commitments apply to every job, from a leaking tap to a full hot water replacement. They are the standard we hold ourselves to, day in and day out.
What Every Job Comes With
Five promises sit behind every booking we take:
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We Turn Up When We Say We Will
When we agree on a time, we keep to it. Our on-time guarantee means you are not stuck waiting around the house all day wondering whether anyone is coming, and if anything ever changes, we let you know rather than leave you guessing.
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One Fixed Price, Agreed Before We Start
You get an upfront, fixed price before any work begins, not a meter running by the hour. The figure we quote is the figure you pay, so the final invoice never holds a nasty surprise.
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A Clean and Respectful Job
Your home gets treated with care. We protect the area we are working in, clean up after ourselves, and leave the space the way we found it. Tidy, professional work is simply part of the job, not an added extra.
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Help Around the Clock
Burst pipes and failed hot water do not wait for business hours, so we are available 24/7 for genuine emergencies. When something urgent goes wrong, a local team is reachable day or night.
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A Lifetime Labour Warranty
We stand behind our workmanship with a lifetime labour warranty. If something we have installed or repaired fails because of our labour, we come back and put it right. Director Daniel Simms personally backs the quality of every job that carries our name.
The People Behind the Promise
A guarantee is only worth as much as the team standing behind it. Every job is carried out by a licensed tradesperson, and the business is fully insured, including public liability. Daniel Simms holds a Certificate IV in Plumbing and Gas, and the business carries a Builders Licence BLD341932 and an ARC refrigerant handling licence AU066279 for air conditioning work.
You are welcome to check all of it yourself. You can find a licence holder through Consumer and Business Services and confirm our refrigerant work through the ARC licence check. Our promises also sit on top of the consumer guarantees you are automatically entitled to under Australian Consumer Law, which we are always happy to honour.
Interest-free with Humm
More Ways We Look After You
Beyond the guarantees, we try to make the whole job easier on you. New customers get fifty dollars off their first service, pensioners and veterans receive ongoing discounts, and interest-free payment options are available through Humm. With five-star Google reviews behind us, these are promises we are held to every single day.
Run by our family, for your family.
Ready to Book a Team That Stands Behind Its Work?
Call Simms Plumbing & Air Conditioning on 0420 104 118 for plumbing, gas and air conditioning across Adelaide's southern suburbs, backed by upfront fixed pricing, an on-time guarantee, and a lifetime labour warranty on every job we do.
